Refund Policy

Overview

At Amrullah Enterprise, customer satisfaction is our utmost priority. If you’re not fully satisfied with your purchase, we are here to help. Please review our refund policy to understand the process for returns and refunds.

Eligibility for Refunds

Condition of Items:

  • Items must be unused, unwashed, and in the same condition as received.
  • All original tags, packaging, and accessories must be included.

Time Frame:

  • Refund requests must be submitted within 30 days of purchase.

Proof of Purchase:

  • A receipt or proof of purchase is required for all returns and refunds.

Non-Returnable Items

The following items cannot be returned or refunded:

  • Custom-made or personalized items.
  • Gift cards.
  • Items purchased on sale or clearance.

How to Request a Refund

Contact Us:

  • Email our customer support at [email protected] with your order number, the item(s) you wish to return, and the reason for the return.

Approval:

  • Upon receiving your return request, we will inspect it and notify you of the approval or rejection of your refund. If approved, we will provide instructions on how to return the item.

Shipping Returns:

  • You are responsible for the shipping costs of returning the item. Shipping costs are non-refundable. We recommend using a trackable shipping service or purchasing shipping insurance.

Processing Refunds

Inspection:

  • Once we receive and inspect your returned item, we will email you the status of your refund.

Approval and Payment:

  • If approved, your refund will be processed, and a credit will be applied to your original payment method within 7-10 business days.

Late or Missing Refunds

Check Your Account:

  • If you haven’t received a refund yet, check your bank account or credit card statement.

Contact Your Bank:

  • Refund processing times can vary. Contact your bank or credit card company for more information.

Contact Us:

Exchanges

For exchanges (e.g., different size or color), please contact us at [email protected] with your order number and exchange request details. Exchanges are subject to product availability.

Contact Information

If you have any questions about our refund policy, please contact us:

  • Email: [email protected]
  • Mailing Address: NO 20,
    KAMPUNG SRI BATU,
    BATU 4 1/2 JALAN IPOH
    51200 KUALA LUMPUR
    WILAYAH PERSEKUTUAN

Thank you for shopping with Amrullah Enterprise. Your satisfaction is our priority, and we strive to ensure you have a pleasant shopping experience.